Thank you for using the carer ticket refund system. Please note that this system is not a permanent replacement for the correct documentation to bring to the park and ask that you bring the correct documentation with you next time. Each time we have to issue a refund it costs the company in banking fees and staff time, and repeat users of this system will risk no longer being processed for such refunds.
Please complete the form below using your details and the information given to you at the time of the visit in question. You must provide us with the claim ID which you were given as well as sending a copy of your receipt.
Documentation we accept as proof of needing an essential carer are limited to:
- Personal Independence Payment (PIP) letter
- Disability Living Allowance (DLA) letter
- Armed Forces Independence Payment (AFIP) letter
- Attendance allowance (AA) letter
- Adult / Child Disability Payment (ADP / CDP) letter
- Photographic staff identification card from a registered care home (however if this is used as proof in the case of one of these claims it must also be accompanied by a headed letter from that care home to confirm that the person for whom the carer is required is registered with them)
- Confirmation of such a requirement by a medical professional on NHS headed paper
- Access card (must show on the front that the person requires a carer)
- Severely sight impaired registration confirmation
- Sight impaired registration confirmation
- CEA card
All of the above MUST be in date, or if they do not come with an expiry date must be dated within the last 12 months to be valid. These forms of proof are also all listed on our website before your visit to make it as easy as possible to see which forms of ID we accept. As such for missed proof having to be processed, due to staff time and banking fees will incur a flat rate processing fee of £1 per refund which we will automatically deduct from the refund amount.
Please note that once you complete and submit this form, you will get an automated email giving you the details of where to send a digital copy of your receipt as well as a digital copy of the proof of needing an essential carer. This can either be scanned, or a good quality photo showing the whole document taken with a smart phone will be acceptable. If you do not see this email in your inbox please check your junk folder as we cannot process this claim without the evidence being submitted.
Once we receive your response we will endeavour to verify it and issue the refund should it be successful within 7 days, however it may take longer to show up in your bank due to timescales with both your and our banks which are out of our control, especially around weekends and public holidays.
